Frequently Asked Questions

Opening Hours & Ordering

Our website is open for business 24/7/365.

Our office opening hours are Monday to Friday 9am until 5pm.  The sales office is not open on weekends or bank holidays.  The telephone switchboard is only operational during those hours.

If you contact us via email out of hours then there is the chance that it may be answered outside of the working hours of 9am until 5pm.

The warehouse is open 8:30am until 5pm Monday to Friday

Orders can be placed in our online webshop.  If you register an account then this will give you all the benefits of having an online account.  You will have access to our massive range of products and any special offers or promotions.  You will have a log of your order history so that you can easily re-order products you have purchased for a fast delivery.   All orders placed online our emailed to you for your own records and you would receive regular updates on the shipment of your goods too!

If you have difficulties in ordering online then we are always here to help and if you call us we can register the account for you and also place your orders for you at no extra cost!

Register an account by following this link


Yes of course you can place your order via telephone.  We understand that you may be having difficulties finding the products you need or simply do not have the time to do it.  Simple give us a call and we can do it for you at no extra cost!

Even if you already have an online account, we can log into your account for you and place your order.

Telephone: 01522 300591 - 9am - 5pm Mon - Friday


Yes we accept Purchase Orders.  We understand that you may have the requirement to do this for accounts reasons or maybe you have to present a vat invoice for payment to your purchasing department.  You can fax or email purchase orders to us.  You can also place orders online as a purchase order without the need to have to pay in order to check out and complete your order.  Simply follow the checkout process as normal but select " Purchase Order" as your payment method and then checkout.  We will then email you an invoice for payment and once we have received cleared funds, we will despatch your order.  You will be asked for a Purchase Order Number.

Yes customers from overseas can both register an account and place orders.  We ship to the whole of Europe and worldwide.  If you are having trouble checking out because of your destination then please contact us as we may be required to quote for shipping costs first!

You can use our online shipping estimator once you have loaded your shopping cart for a quote on shipping before you checkout.


There is no minimum order value or spend on our website.  You can buy just 1 item to as many as you like.  If you live in the UK Mainland and you want free shipping, then you need to spend £150.00 before vat.

All Packaging is quantity sensitive when it comes to costs.  Most of the products for sale on this site have bulk discounts set up, and these will always be displayed where relevant.  Whenever you order multiple items or packs online, you will automatically be charged the lowest applicable price.

If you wish to discuss further discounts or want to discuss Trade/Reselling Costs, then please email us or give us a call.


Yes you can request to open a credit account with us.  We do have certain criteria which has to be met and these Terms & Conditions are available on request.  All agreed credit accounts operate on a strict 30 day from date of invoice policy.

If you would like to request a credit account please email us


For custom sized and bespoke packaging (including printed packaging), please call or email us with your request.  Most of the products on this website can be custom made and printed. 

Please also see our Customised Packaging Page

Our new site operates a much simpler and more modern system to reset your password.  All you need to do is click the Forgotten Password link on the login page and follow the instructions to reset your password.

Payment

There are several options for paying for your order which include.  Orders are only shipped on receipt of full and cleared funds.

All major credit / debit cards / American Express


There is no processing fee for debit or credit card payments.  You may be required to enter a Verified by Visa / Mastercard password in order to confirm payment. If you have a query about this please contact your bank or card issuer.

Paypal


Paypal Simply click on the Paypal button in the shopping basket.

Cheque or BACS

 

Select this option on the payment page and then call us for the bank details.  Please be aware that your order will not be despatched until payment clears.

Cash on Collection

You can opt to pay for your goods if you wish to collect them.  They must be collected in person and not by a courier company unless paid for in full.

Purchase Order

Yes we accept Purchase Orders.  We understand that you may have the requirement to do this for accounts reasons or maybe you have to present a vat invoice for payment to your purchasing department.  You can fax or email purchase orders to us.  You can also place orders online as a purchase order without the need to have to pay in order to check out and complete your order.  Simply follow the checkout process as normal but select " Purchase Order" as your payment method and then checkout.  We will then email you an invoice for payment and once we have received cleared funds, we will despatch your order.  You will be asked for a Purchase Order Number.


Yes we accept Purchase Orders.

We understand that you may have the requirement to do this for accounts reasons or maybe you have to present a vat invoice for payment to your purchasing department.

You can fax or email purchase orders to us.  You can also place orders online as a purchase order without the need to have to pay in order to check out and complete your order.

Simply follow the checkout process as normal but select " Purchase Order" as your payment method and then checkout. 

We will then email you an invoice for payment and once we have received cleared funds we will despatch your order. 

You will be asked for a Purchase Order Number.

The product is currently Out-of-Stock. Enter your email address below and we will notify you as soon as the product is available.

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